Refund policy

Our 30-Day Satisfaction Guarantee

We want you and your pet to love your NaturaPet Haven products. You have 30 days from the date your order is delivered to request a return or refund.

Unopened Products
Unopened, unused tins in their original packaging may be returned within 30 days of delivery for a full refund of the product price. To start a return, email us at naturapethaven@gmail.com with your order number.

Opened Products & Hygiene Safety
Because our balms are topical pet care products applied directly to paws, noses, and skin, we cannot accept physical returns of opened or used tins for safety and hygiene reasons. However, if you tried a balm and are not satisfied, please email us at naturapethaven@gmail.com within 30 days of delivery so we can help with a replacement, store credit, or refund.

Damaged or Incorrect Orders
Please inspect your order upon arrival and contact us at naturapethaven@gmail.com right away if an item arrives damaged, melted/leaking, or if you received the wrong item. Include your order number and a quick photo so we can send a free replacement or issue a full refund immediately.

Refund Processing
Once your refund is approved, it will be automatically credited to your original payment method within 5–10 business days, depending on your bank or card issuer.